Cancellation Policy

At Lorenzo, we strive to provide the best shopping experience for our customers. We understand that sometimes you may need to cancel an order, and we aim to make this process as straightforward as possible. Please read our cancellation policy below:

Order Cancellation

• Before Shipping: You may cancel your order at any time before it has been shipped. To cancel your order, please contact our customer service team immediately at shoeslorenzo8@gmail.com. Provide your order number and reason for cancellation. We will process your request and confirm the cancellation via email.

• After Shipping: If your order has already been shipped, we are unable to cancel it. In this case, please refer to our Return and Exchange Policy for instructions on how to return your order once it has been delivered.

Refund Process

• Refund for Cancelled Orders: If your order is successfully cancelled before shipping, we will issue a full refund to your original method of payment. Please allow 5-10 business days for the refund to be processed and reflected in your account.

Non-Cancellable Items

Certain items may not be eligible for cancellation once the order is placed. These items include, but are not limited to, personalized or custom-made products. Please review the product description carefully before placing your order.

Contact Us

If you have any questions or need assistance with cancelling your order, please contact our customer service team at:

• Email: shoeslorenzo8@gmail.com

Our team is available to help you with any concerns or questions you may have.

Thank you for choosing Lorenzo. We appreciate your business and are committed to providing you with the best service possible.